Shopping Bag


4/6/2006 needs to be notified within 5 days of the item being received of products that are defective due to defects in manufacturing and/or workmanship or mistakes that we make resulting in the shipment of incorrect product.  If you receive a shipment from an order that you placed with with obvious or concealed freight damage, refuse the shipment and note the damage on the bill of lading.  We will then order and ship a replacement for you.  We will charge you for the replacement at the originally quoted price and credit you upon the return of the original.  If you sign for the shipment without reporting any damage you are responsible for all damages and must make any claims with the shipper.  Please make sure you inspect all packages before you sign for them.  If you fail to report concealed or obvious freight damage to the carrier prior to signing for the shipment, neither you nor we have any recourse.

If you would like to exchange or return an item received within 30 days, you will need to request a Return Authorization (RA) number (Note that Custom Orders are not eligible for return or exchange).  After submitting your return request, we will review the information and forward via email an RA number and instructions for returning the item.  Returns have to be shipped back directly to our suppliers.  A 25% restocking fee will be applied to any refund.  Please note that items returned without a return authorization number will not be accepted and returned to you.  All items must be shipped in their original, unworn and unused condition enclosed in original packaging within 7 days upon receiving the RA number.  Returned items should be free from dirt and debris.  In the event an item is returned in a condition where it can not be resold, the order will be sent back to you and additional shipping charges will apply.  Shipping fees are non-refundable.  If for any reason you need to return an item with free shipping, the refund you receive will be for the item price minus the standard shipping cost.  If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs. 

All custom items are final sale.